NO MELT GUARANTEE
Hot weather? Don't worry, we offer a No Melt Guarantee. Our order system monitors the temperatures where your package is being delivered, and we will pack your order with ice when necessary to ensure your chocolates arrive in perfect condition, no matter the weather. Warm Weather Guarantee only applies to UPS Shipping, UPS 2-Day, UPS Next Day, and Free Shipping options.
SHIPPING & DELIVERY
Shipping options and prices are displayed at checkout, including Standard, UPS 2-Day and UPS Next Day delivery. We cannot guarantee Monday delivery, as weather conditions may prevent us from shipping over the weekend.
Order processing time may be extended during holiday time periods, such as Christmas (Nov-Dec), Valentine’s (Feb) and Easter (Mar-Apr). Due to increased volume during these periods, all orders including 2-Day shipments, may require 1-3 business days additional processing time, as all chocolates are made fresh to order.
THE EASTER COLLECTION BEGINS TO SHIP 3/20/23
2-Day and Next-Day Delivery
Our daily order cut-off for Next Day and 2-Day shipments is 12 Noon PST. Orders placed after 12 PM, will calculate as if the order were placed the following day. 2-Day and Next Day order and delivery times are calculated as Business Days (Monday-Friday). Saturday and Sunday are not considered business days. Compartés reserves the right to ship orders based on current transit weather conditions to ensure optimal product arrival. For this reason, Compartes does not ship out items on Fridays, so they do not sit over the weekend.
If you would like to pick your order up from our store, please select the pickup option at checkout. Pickup is available at our Los Angeles, CA location. As our chocolates are handmade to order, pickup orders are unable to be canceled. Availability and pickup times may vary.
Local LA Messenger Delivery
We work with a local messenger to offer delivery in the Los Angeles area. These services are more costly, but they do guarantee arrival dates. Please contact us via phone at 310.826.3380 for an estimate or to place a local courier order.
Please include your gift message in the cart area titled "Sending a gift?" You may need to add items to your cart to see this option.
General Shipping Information
Only USPS can deliver to PO Boxes or APO & FPO locations. For orders over $100 shipping to these locations, please contact us. Compartés is not responsible for shipping addresses entered incorrectly. Any additional costs or reshipments due to an incorrect address will be the responsibility of the customer.
We work hard to ship out all orders as quickly as possible. We process orders in the order they are received. Only Next Day and 2-Day orders are guaranteed to ship out in a specific timeframe, Standard Shipping & Free Shipping orders do not have a guaranteed delivery date. As our chocolates are handmade, large orders may require some additional processing time.
Compartés is not responsible for any delivery delays caused by the carrier, such as weather delays, mechanical delays, etc. Carriers are experiencing longer than usual delivery times. Please plan accordingly.
For international shipments Compartés is not responsible for any international customs fees, duties, clearance, tariffs, import taxes or any other fees assessed by any local office. Compartés is also not responsible for any delays due to customs.
*We may need to hold orders and wait to ship if the destination exceeds 85 degrees on 2 Day shipping or over 90 degrees on Next Day orders, to ensure chocolate is received in optimal condition.
As a retailer of handmade perishable food items, we are unable to accept returns. However, we are here to provide the best possible experience for every customer. If you have any problems with your order, please contact us so we can assist.
Compartés offers a No Melt Guarantee. If your chocolate arrives melted due to hot weather, we will replace it. Please contact our Customer Support within (24) hours of receipt, with a detailed description and photograph(s) evidencing this, for assistance with a replacement or exchange.
Due to the perishable nature of our chocolate, all claims submitted without proper support will not be eligible for reshipment. Compartés reserves the right to limit replacements. Refunds are not offered. We will either reship the item or replace it with another of equal value.
Due to the perishable nature of our products, our guarantee is valid only on correctly addressed orders on the first delivery attempt. We cannot guarantee the condition of the package if the carrier reroutes your order. We will ship your order to the shipping address(es) you provide. Please include a street address, and company name, suite or apartment numbers when applicable to ensure accurate delivery.
Compartés is not responsible for failed deliveries when:
- You provide an incorrect or outdated address;
- You address does not contain a valid suite or apt number when one is necessary;
- Your recipient is out of town or not available.
Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment. Additionally, the extended transit time during the return may damage and/or spoil the items. Compartés may at their sole discretion deem the returned items as unsuitable for redelivery and any new replacement order shall be at the customer’s expense.
Please contact us. We are here to help.